Complaints, etc. about the operations by Star Asia Investment Management Co., Ltd. (the “Company”) are accepted at the following point of contact of the Company or points of contact of various groups.
| Point of contact | Financial Management Department |
|---|---|
| Phone | +81-3-5425-1340 |
| Business hours | 9:30-18:00 Mondays through Fridays (excluding National holidays and non-work days prescribed by the Company) |
With regard to the measures for handling complaints and resolving disputes related to the financial instruments business, the Company works to resolve complaints and disputes through the Investment Management Association of Japan or Financial Instruments Mediation Assistance Center, pursuant to the provisions of laws and regulations.
The Investment Management Association of Japan entrusts their operations for handling complaints and resolving disputes to Financial Instruments Mediation Assistance Center. Accordingly, please use the following point of contact information for consultations on complaints and mediation of dispute resolution regarding the financial instruments business conducted by the Company.
| Address | Daini Shoken Kaikan, 2-1-1, Nihonbashi Kayabacho, Chuo Ward, Tokyo 103-0025 |
|---|---|
| Phone | 0120-64-5005 (toll-free) (within Japan) |
| Business hours | 9:00-17:00 Mondays through Fridays (excluding National holidays and and Year-end and New Year holidays) |